Player Community Hub
Our support team knows mobile gaming inside out. They actually play the games themselves, which means they get what you're dealing with when something goes sideways.
Drop Us a Message
Whether you're stuck on something technical or just curious about our platform, we're listening. Fill this out and we'll get back to you soon.
Technical Guidance
Got a device acting weird or a game not loading right? We've probably seen it before. Our technical folks can walk you through fixes that actually work.
How Quickly Can You Expect to Hear Back?
Email Inquiries
Most emails get answered within 24 hours during weekdays. Sometimes faster if we're not swamped. Weekends might take a bit longer.
Technical Problems
If something's broken or not working properly, we bump those up in priority. You'll usually hear from our tech team within 12 hours.
Partnership Queries
Business discussions take a bit more time since they involve different departments. Expect a response within 2-3 business days.
General Questions
For casual questions or feedback, we aim to respond within 48 hours. We read everything, even if it's just a suggestion.
Questions People Usually Ask
Before you reach out, maybe we've already answered it here
What's the best way to reach you for urgent issues?
Email is honestly your best bet. We monitor [email protected] pretty closely throughout the day. Phone works too, but email lets us see screenshots and details better.
Do you offer support in languages other than English?
Right now our primary support is in English since that's what most of our Malaysia-based players are comfortable with. We're working on expanding language options for 2025.
Can I visit your office in person?
We prefer handling things digitally since it's faster and we can better track your issue. But if there's a specific reason you need face-to-face help, mention it in your message and we'll see what we can arrange.
What info should I include when reporting a technical problem?
Device type, operating system version, which game you're playing, and what exactly happened. Screenshots help enormously. Check our Technical Requirements page for more guidance.